Grievances & Resolutions
Please find here the processes for Grievances & Solutions at Corpus Christi Montessori School
CORPUS CHRISTI MONTESSORI SCHOOL
Resolution Policy
“Corpus Christi Montessori School” policy for all is open, honest and direct communication taken directly to the person who can best help you solve that problem.”
Occasionally disputes may occur in school which will need to be resolved. A “dispute” may include any disagreement or conflict between individual policies of Corpus Christi Montessori School or any disagreement with actions or decisions of the administration.
The Corpus Christi Montessori School and the MAST Board of Directors cannot guarantee that every situation will be addressed to everyone’s satisfaction. However, sincere attempts will be made to find a solution that is fair and reasonable. To provide a fair and efficient procedure to facilitate the resolution of disputes, and to preserve the integrity of Corpus Christi Montessori School, the following guidelines have been established:
Student Resolution
We encourage students to take control of even uncomfortable conversations to stand up for themselves and learn how to problem solve.
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A student who has a dispute with another student or with a teacher has the following options:
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Invite the other student to the “Peace Table”.
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Bring the dispute to the attention of the teacher.
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Discuss the dispute with his/her parent.
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Hold parent, student, and teacher meeting.
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Discuss the dispute with parents and administration.
Parent Resolution
There are four levels to the parent resolution process. A parent who has a dispute with a teacher or administration, or a parent who disagrees with a policy of Corpus Christi Montessori School should follow the following steps in order: (see Communications, Concerns, Grievances & Solutions Report in the appendix section)
Informal Level: The initial complaint should be directed to the student’s teacher with the objective of resolving the matter informally. If there is no resolution at the informal level, proceed to Level One.
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Formal Levels
Level One: Bring the matter to the attention of the Admin team with the objective of resolving the matter informally. This should be done in writing including the name of the person raising the grievance, the name of their representative (if applicable), the date of the complaint, and the details of the issue. If there is no resolution at Level One, proceed to Level Two.
Level Two: If there is no resolution at Level Two, then bring the matter to the attention of the Superintendent with the objective of resolving the matter informally. If there is no resolution at Level Two, a written complaint may be addressed to the Board. The procedure for this is described below:
Level Three: The MAST Board of Directors is the final authority. A Level Four complaint must be written and addressed to the "President of the Board" within ten (10) days of receiving the Superintendent’s decision on the matter or within 30 days of the original event. This may be hand delivered letter to the front office, who will date it at the time it was recieved.
NOTE: Individual board members may not be contacted through email, phone calls, or in person regarding a dispute or complaint at any time. In the interest of impartiality, board members have the duty to remove themselves from discussions whereupon they have received information outside and apart from board meetings. Direct communication with a board member is strongly discouraged and may disqualify the complaint/grievance.
The procedure for hearings is outlined in the MAST Manual of Standard Operating Procedures which may be picked up in the office.
Understanding The Grievance Process
Here's what you need to know:
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Act quickly: You must file within 60 days of learning about the issue.
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Informal resolution: If you try to resolve the issue informally, you may have up to 90 days to file.
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Hearing timeline: Your school or school system must hold a grievance hearing within 10 days of submission.
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Notice: You’ll receive at least 5 business days’ notice before the hearing.
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Decision: written decisions must be provided within 20 days after the hearing.